ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

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m.me/acesjobs 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Answer inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfill requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.</li>
	<li>Maintain call center database by entering information.</li>
	<li>Keep equipment operational by following established procedures; reporting malfunctions.</li>
	<li>Update job knowledge by participating in educational opportunities.</li>
	<li>Enhance organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service

Medical BPO Associate

<ul>
	<li>Improve system performance by identifying problems and recommending changes.</li>
	<li>Route calls to appropriate resource.</li>
	<li>Follow up customer calls where necessary.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Healthcare BPO Professional | Taguig

<ul>
	<li>Provide booking and reservation services to corporate clients/customers.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to clients.</li>
	<li>Strive to proivde excellent customer service at all times.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary P26,000 to 29,000</li>
	<li>Night shift differential pay</li>
	<li>Performance incentives</li>
	<li>HMO benefit from Day 1</li>
	<li>Government mandated benefits</li>
</ul>

Airline Ticketing Agents | BPO Cebu

<ul>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Keep equipment operational by following established procedures and reporting malfunctions.</li>
	<li>Provide customers with product and service information.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Recommend solutions and other services if appropriate.</li>
</ul>

Healthcare BPO Agent | Pasay

<ul>
	<li>Deliver dynamic training lessons across the project to a diverse learning audience.</li>
	<li>Ensure effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.</li>
	<li>Perform training needs analysis, training design and material development.</li>
	<li>Standardize training modules - ensuring alignment with new process releases</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

Compensation: Php 25,000 to 45,000

Training Specialist | BPO | Call Center

<ul>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Update job knowledge by studying new product descriptions; participating in educational opportunities.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Determine requirements by working with customers.</li>
	<li>Update job knowledge by participating in educational opportunities.</li>
</ul>

Healthcare BPO Agent | Pasong Tamo Extension, Makati

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Accenture Philippines

Accenture in the Philippines is currently looking for talented individuals for our BPO Senior Trainer.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As a BPO Senior Trainer, you will perform the following (but not limited to) duties and responsibilities: 

<ul>
	<li>Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service.</li>
	<li>Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.</li>
	<li>Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.</li>
	<li>Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.</li>
	<li>Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.</li>
</ul>

BPO Senior Trainer

<ul>
	<li>Responsible for the overseeing a team in achieving sales targets and overall metrics</li>
	<li>Assist the Operations Customer Contact Manager in overall day to day operations through an effective monitoring and management of team performance</li>
	<li>Ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.</li>
	<li>Ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents through effective communications</li>
	<li>Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.</li>
	<li>Develop and maintain an understanding of Customer Service Level Agreements and departments product s key performance requirements.</li>
	<li>Able to clearly outline current performance drivers of their market and actions to improve.</li>
</ul>

Basic Salary Php 40,000 to P60,000 plus other benefits

BPO Team Lead | Sales Account | Cubao

<ul>
	<li>Oversee the day-to-day operations of a team of nurses who assist 
	their onshore counterparts with administrative case management tasks.</li>
	<li>Accountable for overall performance of nurses according to established standards and business policies</li>
	<li>Plan, direct,supervise and evaluate workflow as well as coordinate work activities to achieve volume expected and meet operational requirements.</li>
	<li>Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking</li>
	<li>Implement clinical policies and procedures in accordance with NCQA, URAC, state and federal standards and mandates</li>
	<li>Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams</li>
</ul>

PHRN Nurse Assistant Manager | BPO | MOA Pasay

<ul>
	<li>Manage the training function for multiple client areas</li>
	<li>Lead and facilitate the development, design and timely implementation of training programs/curriculum and improvement initiatives</li>
	<li>Oversee the management and effiicent scheduling of training resources and training classes</li>
	<li>Identify and assess training needs of the process; generate and execute plan for training interventions and quality initiatives</li>
	<li>Support the training and development of Trainers and Training Assistant Managers</li>
	<li>Collaborate with Operations Team to meet client needs and drive performance benchmarking</li>
	<li>Maintain an in-depth understanding of the domain knowledge, procedures and policies pertaining to Process Training</li>
</ul>

BPO Senior Training Manager | Alabang

About the Role: As a BPO Trainer, you will perform the following (but not limited to) duties and responsibilities: 

<ul>
	<li>Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service</li>
	<li>Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.</li>
	<li>Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.</li>
	<li>Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.</li>
	<li>Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities. 
	 </li>
</ul>

BPO Trainer

<ul>
	<li>Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.</li>
	<li>Sells products by establishing contact and developing relationships with prospects and recommending solutions.</li>
	<li>Maintains relationships with clients by providing support, information, and guidance.</li>
</ul>

Sales Agents | BPO sales experience required | Cubao QC

<ul>
	<li>Assist customers using chat system or email</li>
	<li>Provide timely responses to customer issues regarding product usage and warranties</li>
	<li>Give detailed instructions or provide clarification about product, promos, prices and other details to prospective and existing customers</li>
</ul>

Chat Support Customer Service Agents | LAGUNA | 6 mos BPO experience required

Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer. 
 
About the Role: As a BPO Trainer, you will perform the following (but not limited to) duties and responsibilities: 

<ul>
	<li>Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service</li>
	<li>Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.</li>
	<li>Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.</li>
	<li>Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.</li>
	<li>Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.</li>
</ul>

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