Technical Support Associate
Curo Teknika, Inc.
- Pasig, Philippines25th Floor Robinsons Cyberscape Alpha, Garnet and Sapphire Roads, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 years ago
2016-04-27T16:15:10.838209+00:00Job closed.
Job Description
- Network monitoring and maintenance.
- Proficiency in network hardware and software installation, configuration, maintenance, support, and troubleshooting including routers, servers, firewall, and local email systems.
- Troubleshoots basic hardware failures.
- Provides courteous and professional customer service in responding to phone requests for technical assistance from end users of DSL regarding Internet connection, email and system configuration, web loading and browsing.
- Answers general questions and provides extensive learning to end users on DSL functionality.
- Identifies, researches, and resoles customer issues using the computer system.
- Records complaints that need investigation and resolution for appropriate tracking
- Recognizes documents and alerts the TL/Supervisor of trends in customer calls.
- Receive trouble tickets
- Provides basic OS and MS Office support.
- Escalate units that are within warranty to the proper vendor.
- Monitor vendor performance and report to the client based on vendor SLA's.
- Any duty assigned by the supervisor.
Minimum Qualifications
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Candidate must possess at least a Bachelor's/College Degree or Vocational Degree in Information Technology, Computer Science, and Computer Engineering.
-
Good communication skills.
-
College graduate is a must.
-
6 months experience in CSR/TSR field is PLUS
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Fresh graduates/Entry level applicants are encouraged to apply.
Willing to be trained.
Perks and Benefits
Medical / Health Insurance
Maternity & Paternity Leave
Paid Bereavement/Family Leave
Paid Sick Leave
Paid Vacation Leave
Paid Holidays
Required Skills
- Business Correspondence
- Problem Sensitivity
- Deductive Reasoning
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 25th Floor Robinsons Cyberscape Alpha, Garnet and Sapphire Roads, Ortigas Center, Pasig, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Website
- http://www.curoteknika.com
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About Curo Teknika, Inc.
Curo Teknika is a newly incorporated organization specializing on taking care of daily business challenges through Managed l.T. Support Operations Services. Our name comes from the Latin words “Curo” which means to care for or look after and “Teknika” which denotes techniques. The concept of Curo Teknika lies in our drive to help business organizations operate in the simplest and easiest way possible based on your organizational standards for efficiency.
How We Complement Your Business
Curo Teknika's “business life simplified” insight help organizations focus on delivering consistent and efficient customer experiences while we enable a continuous and simplified operations environment. Our service delivery framework is based on the latest version of the Information Technology Infrastructure Library to ensure that our people, process, and expertise are aligned with the needs of your business. This means that we will collaborate with you to further the progress of faster and simpler operations enabling your business to thrive in a global, customer- driven economy in real time.
What we can do for Your Business
• Help Desk Support Services
• Desktop Support Services
• Enterprise Desktop Management
• Professional IT. Services
o Asset Tagging and Inventory
o Active Directory Implementation
o Exchange Server Implementation
o I.T. Process Mapping
o l.T. Process Documentation